G4 Systems
has always had explicit policies regarding sending Unsolicited
Commerce Email (UCE), Unsolicited Bulk Email (UBE) or better/
commonly known as SPAM. These policies have been clearly set
out and defined in our service agreements.
G4 Systems is clear in its
position and definition of SPAM. If we receive a complaint
from a third party that consumers on the Internet have been
contacted by any of our customers (availing one of the services
provided by G4 Systems i.e network/ hosting/ access), or are
advertising a service hosted at G4 Systems via SPAM, we shall
terminate their account/s immediately, without any further
notice whatsoever.
Notwithstanding these explicit prohibitions, a few customers
still choose to disregard these policies, thereby endangering
our own and our customers' ability to conduct business on
the web.
We have therefore, adopted
a ‘Zero Tolerance’ policy. To ensure that there
are no misunderstandings, we will once more clarify our position,
defining what is not permitted, outlining the response we
will take when our policy is violated, and highlight some
of the potential legal exposure, that anyone who engages in
SPAMMING may have:
- Do not send out any Unsolicited Commercial Email (UCE,
also known as SPAM). We do not want to conduct business
with anyone who does unsolicited bulk mailings.
- SPAM-tising your website, i.e. sending out unsolicited
bulk email promoting your site at AZC but using another
ISP's servers to transmit these messages is absolutely
prohibited. These prohibitions also encompass newsgroups
and public mailing lists and bulletin boards. Do not flood
newsgroups or public mailing lists. Note: even bulk emails
with "opt-out" instructions are not permitted.
- Forms used on websites to get the feedbacks and other
information from visitors should have a single ‘From’
email address that belongs to your website only, else
all the emails sent will be black-holed or rejected.
- You will be held liable for such infringement even
if the SPAMMING action was done by a third party for your
benefit, i.e. in case your advertising agency or one of
your employees does the SPAMMING, you would still be held
responsible. If a sub-lessee of your site SPAMs, accountability
still remains with you.
In short, any kind of mass e-mailing is prohibited,
except in those cases where the recipient is a current, active
customer of yours (i.e. purchased in the past 12 months) or
has signed up on an ‘opt-in’ email list. You will
need to be able to present irrefutable proof of the foregoing
if a recipient challenges you on this. If you claim that a
customer has subscribed to your service, it is your responsibility
to determine why the customer has complained about receiving
SPAM. Please check and ensure that your customers are open
to receiving your emails.
Failure to observe the aforementioned restrictions shall result
in:
- An immediate and automatic suspension of your account.
- If SPAM has been sent out advertising a website hosted
with us, the website will be removed for 48-72hrs.
- If a co-location server sends out SPAM, access to the
server will be suspended for 48-72hrs
- If SPAM is sent via dial up/ isdn/ leased line/ radio/
wireless access or using any other service provided by
G4 Systems, the service will be suspended for 48-72hrs.
In the case of dial ups/ isdn access the account will
be frozen.
- We shall submit the SPAMMER’s domain name(s) to
all anti-SPAM blocking databases. Our submission shall
make the domain(s) virtually un-useable even if/ when
the SPAMMER transfers to another provider.
- Our processes are automated, hence once a complaint
is received your account will be terminated without any
further notice. If you find your account terminated please
contact abuse@g4sys.com,
with the following details.
- Copy of last email sent out in bulk
- IP address of SMTP server
Note: Without these details the email will
not be accepted, and will by default not get processed.
In conclusion, we strongly urge you to consider the
above. There is only one rule and it is very simple: DO NOT
SPAM. If you are not sure whether you are spamming or not,
then you probably are. In that case, stop right away.
|
